Caldwell County WIC Office

FAQ

Below are answers to the questions that we commonly get asked.  Hopefully the resources here will be helpful to you.  If the information below does not answer your question, please contact our office.

Common Questions:

What happens if I run out of food or formula?
What if my vouchers have been lost, damaged, or stolen?
What if I can't keep my appointment?
What if I am moving to a different county or state?
What if I am moving to a different location within Caldwell County?

 

What happens if I run out of food or formula?

WIC is only a supplemental food program (we only provide part, not all, of what you need), we cannot issue more than your standard monthly allotment on each voucher.  We are not able to offer any emergency foods, or formula.  If you are in an emergency situation and need additional food or formula, below are some suggestions that might be helpful.
  • Food stamps can be used to purchase infant formula.  If you are not currently on food stamps, you can click here to see if you are eligible.  To contact your local Food Stamp office call 426-8200.
  • Local Food Assistance Resources
 

What if my vouchers have been lost, damaged, or stolen?

WIC cannot replace vouchers that have been lost for any reason.

Vouchers that have been stolen may be replaced if the theft has been documented  in an official police report.  However, replacement for stolen vouchers can only occur one time.

Damaged WIC vouchers may be replaced if the voucher number, participant name, and WIC ID number are all still readable or visible.  Vouchers that cannot be read cannot be replaced.
 
 

What if I can't keep my appointment?

When you cannot keep your appointment there are a few things that you may do:
  1. You can reschedule your appointment for another day.  However, in order to receive your full WIC benefits, your appointment should not be delayed more than one week following your issuance date.
  2. If you are needing a nutrition appointment and not a recertification appointment, there is a possibility that you may be able to send somebody in your place (proxy) to meet with a nutritionist and pick up your vouchers.  Participants that are not able to send a proxy would include pregnant women who have had fewer than two WIC visits during their pregnancy or participants that are due for recertification.  For information on sending a proxy, click here.
   

What if I am moving to a different county or state?

Although your vouchers can be used anywhere in the state of North Carolina, each county WIC office within the state may handle or process things a little different from what you are used to here.  When you know that you will be moving, contact the WIC office in the county you will be moving to find out what you need to do for your next WIC appointment.

If you plan to move to a different state, you will need to contact us prior to moving in order to receive a Verification of Certification (VOC) card.  Receiving a VOC card can ensure that your WIC benefits will not be interrupted when you transfer to a new state.  Please remember that WIC vouchers issued in the state of North Carolina can only be used with in the state.
 

What if I am moving to a different location within Caldwell County?

When moving within Caldwell County, there should be no interruption of benefits as long as you continue to make and keep appointments within 10 days of your issue date.   In order to continue receiving notifications about WIC services and missed appointments, it is best if you can contact us as soon as you move in order for us to update your mailing address.  Whether you have moved or not, verification of address is required for each recertification appointment.
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